Call Centre Agents Job at UMATI (2 Posts)
UMATI (Chama cha Uzazi na Malezi Bora Tanzania), a premier NGO and member of the International Planned Parenthood Federation (IPPF), is looking for two passionate, volunteer-minded individuals to join our team in Dar es Salaam.
If you are dedicated to improving Sexual and Reproductive Health (SRH) and supporting your community, we want to hear from you.
The Role at a Glance
As a Call Centre Agent, you will be the frontline voice for UMATI, providing vital information and counseling on sensitive issues such as SRH and Gender-Based Violence (GBV). This is a volunteer-based position that offers a subsistence allowance for candidates with a strong spirit of volunteerism.
Get Hired Faster
Select Your Profession Below
- Reporting to: National Youth Coordinator.
- Location: Dar es Salaam (Must be a resident).
- Key Focus: Counseling, inquiry resolution, and client support.
Duties and Responsibilities
- Direct Support: Answer incoming calls and provide professional SRH counseling and information.
- Issue Resolution: Manage and resolve client complaints using applicable software and standard operating procedures.
- Escalation: Identify and route complex issues to supervisors or relevant service providers.
- Reporting: Use CRM software to prepare and share daily reports and track trends in customer inquiries.
- Follow-up: Conduct necessary follow-up calls to ensure client satisfaction and care.
Qualification and Experience
- Education: Minimum Diploma in Public Health (Nursing, Clinical Management), Gender, Community Development, or Social Studies.
- Experience: At least one (1) year of relevant experience.
- Bonus: Experience in Telesales is an added advantage.
- Language: Must be fluent in both Swahili and English.
- Key Skills:
- Sharp, quick learner with strong data entry and phone skills.
- Ability to handle shift work and collaborate effectively in a team.
- Strong interpersonal skills, listening ability, and problem-solving mindset.
How to Apply
Ready to make a difference? Submit your application following these steps:
- Prepare your documents: Combine your application letter and a detailed CV into one PDF document.
- Email: Send your application to applications@umati.or.tz.
- Subject Line: Use the exact job title (“Call Centre Agent”) as your email subject.
Application Deadline
The deadline for this application is May 07, 2026.
UMATI is an equal-opportunity employer. We highly encourage women and people with disabilities to apply.
Note: Only shortlisted applicants will be contacted.
