Patient Support Supervisor at Médecins Sans Frontières (MSF)

MSF is an independent international organization providing emergency medical aid to people affected by conflict, disease, and natural disasters. We provide help based on need alone, regardless of race, religion, or politics.

What is the goal of this role?

You will lead activities that help patients manage their illnesses beyond just medical treatment. Your job is to empower patients through education, counseling, and community support, ensuring they stay on track with their care even in difficult-to-reach areas.

Job Details
Organization: Médecins Sans Frontières (MSF) Switzerland
Location: Liwale, Lindi, Tanzania
Reports to: Project Medical Referent

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Duties and Responsibilities

1. Strategy & Supervision

• Assess what patients need and help create support strategies (counseling protocols, health education messages, etc.).
• Supervise and organize the daily work of the patient support team (counselors, social workers, and outreach workers).

2. Access to Care & Community Linkages

• Manage “differentiated models of care” (helping stable patients get care closer to home).
• Coordinate transport and nutritional support for patients.
• Strengthen the “referral pathway”—ensuring patients move smoothly between their communities and health facilities.
• Oversee “defaulter tracing” to find and help patients who have stopped coming for treatment.

3. Quality of Counseling & Protection

• Ensure counseling is respectful of local culture, gender, and traditions.
• Identify and report risks like gender-based violence (GBV), neglect, or social stigma.
• Provide “on-the-job” coaching to your team to improve their counseling skills and maintain patient confidentiality.

4. Data & Human Resources

• Collect and analyze monthly reports to see if activities are working.
• Lead the recruitment, training, and performance reviews of your staff.

Qualifications and Experience

• Education: A University Degree in Psychology, Counseling, Social Sciences, Communication, Health Promotion, Education, or Nursing.
• Experience: * Ideally, at least 2 years working with NGOs.
  • Proven experience leading and training a team.
• Languages: Must be fluent in English and Swahili.
• Skills: Strong computer skills, specifically in Word and Excel.
• Values: A commitment to MSF’s principles, the ability to manage stress, and a focus on providing high-quality service.

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How to Apply

MSF is an inclusive employer. We encourage applications from women, people with disabilities, and minority groups.

Prepare your application:

1. Motivation Letter
2. Updated CV
3. Copies of professional certificates

Where to send it:

• Email: Send to MSFCH-Tanzania-Recruitment@geneva.msf.org
• Subject Line: Must include “Patient Support Supervisor”
• Physical Drop-off: You can also submit your application at MSF offices in Dar es Salaam, Nduta Refugee Camp, Kibondo, or Liwale.

Deadline: Tuesday, March 17th, 2026, at 9:00 AM.

Important Notes:

• Applying is FREE. MSF never charges applicants at any stage.
• If you haven't heard from us within 6 weeks of the deadline, consider your application unsuccessful this time.
• MSF has zero tolerance for abuse, harassment, or discrimination.