Your NIDA number has been used on another account in the Ajira Portal.

Probable Cause:
This issue usually occurs when:

1. You previously created another account using the same NIDA number, but you may have forgotten the login details.
2. Someone else mistakenly or intentionally registered an account using your NIDA number.
3. There is a system error linking your NIDA number to a different profile.

Solution:
You can try the following steps:

1. Recover the Previous Account— Use the “Forgot Password” option on Ajira Portal to reset the password using the phone number or email you may have used before.

2. Contact Ajira Portal Support — If you cannot recover the account, report the issue to the Ajira Portal customer support team so they can verify your identity and release your NIDA number from the other account.

3. Visit a Nearby Public Service Office — In case of identity mismatch or suspected fraud, visit your nearest responsible authority (e.g., PO-PSMGG offices) to correct the information or file a verification request.

Here are three ways to contact Ajira Portal:

1. Physically Visit their office directly in Dodoma or Dar es Salaam, utumishi house

2. By Phone:

0262160350
0739160350
(However, patience is important – you might need to call for even two hours)

3. By EMAILS:

malalamiko@ajira.go.tz

ict@ajira.go.tz

katibu@ajira.go.tz

HOW TO SEND AN EMAIL TO AJIRA PORTAL

Make sure you copy the email correctly, and you can send to one email address and copy (Cc) the others.

Example:
To: malalamiko@ajira.go.tz
Cc: ict@ajira.go.tz