Human Resource Officer at Aga Khan Health Services August 2025

Human Resource Jobs
August 7, 2025

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Job Description

HUMAN RESOURCE OFFICER – (1 POSITION)

REPORTING TO THE MANAGER, HUMAN RESOURCE

POSITION SUMMARY

The role will primarily focus on fostering a positive work environment by maintaining effective employee-employer relationships, ensuring compliance with labor laws, AKHST’s policies and culture. This role plays a key part in improving employee satisfaction and promoting fair and consistent treatment across AKHST.

The role also will support other HR functions as well as HR operations on day-to-day basis.

ROLES AND RESPONSIBILITIES

  • Serve as the first point of contact for employees and Management team regarding workplace concerns, grievances, and conflicts.
  • He/ She provides guidance to the management and staff on employee relations policies, procedures, Labour laws and best practices.
  • Responsible for investigating complaints, incidents, or allegations of misconduct, and recommend appropriate action in line with labor laws and AKHST policies.
  • Assist in promoting and implementing employee engagement and wellbeing initiatives.
  • Monitor employee satisfaction and coordinates annual staff satisfaction surveys and support initiatives to improve workplace morale and productivity.
  • Prepare and maintain accurate documentation related to employee relations cases, investigations, and disciplinary actions.
  • Ensure timely filling of all generated HR records in personal files and electronic system.
  • Conduct Exit-interviews and analyze trends to recommend improvements to reduce turnover.
  • Support in the development, review, and implementation of HR policies and procedures.
  • Ensure organizational compliance with local labor laws, workplace policies, and applicable regulations.
  • Assist with conflict resolution and provide mediation between employees or between employees and Managers.
  • Assist in training Line Managers on handling employee relations issues effectively and lawfully.
  • Ensuring that all relevant employee information is obtained and secured within employees’ personnel files and are submitted for inputs in the HRIS.
  • Take active role in ensuring timely completion of employee Probationary, Performance Improvement Plans (PIP)and Annual Performance Evaluations.
  • Liaising closely with OHCs Administrative Officers, Finance, and IT Department to ensure payroll is timely processed in all agreed employee compensation, including any approved Salary Adjustments
  • Assisting in Recruitment and Selection activities for full time staff, Visiting Consultants, LOCUMS, Volunteers, etc.
  • Ensure that all Job Descriptions and related employment agreements are current and maintained for all new and existing employees.
  • Manage employees’ (both full-time and non-full time) contracts to ensure that they are current and renewed timely.
  • Ensure that all letters and other correspondence are correct, signed and sent out on time.
  • Actively take role in all HR audits which include JCIA, Safe Care and other statutory audits.
  • Providing the required reports timely for decision making purposes.
  • Assist in ensuring all clinical staff have valid practicing licenses and are registered in accordance with the relevant bodies.
  • Coordinates CEO forums on quarterly bases and any other staff engagement initiatives.
  • Any other roles assigned by the Supervisor or His/ Her Designee.

ACADEMIC QUALIFICATIONS, EXPERIENCE AND COMPETENCIES

· Minimum bachelor’s degree in human resources management, Industrial Relations or related fields

· Minimum of Five (5) years’ experience in Human Resource field from reputable organization.

· Strong knowledge of labor laws, employment standards, and HR best practices.

· Proven ability to handle confidential and sensitive information with integrity

· Excellent interpersonal and communication skills.

· Strong conflict resolution and problem-solving abilities.

· High level of emotional intelligence and empathy.

· Sound judgment and decision-making skills.

· Ability to work independently and collaboratively in a fast-paced environment.

· Detail-oriented with strong organizational skills.

· Proficiency in HRIS and Microsoft Office applications

PLEASE NOTE: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED FOR INTERVIEWS. APPLICATION LETTER, CV AND EDUCATION CERTIFICATES SHOULD BE SUBMITTED ELECTRONICALLY TO: hr@akhst.org WITH THE SUBJECT LINE OF THE POSITION.

CLOSING DATE FOR SUBMISSION OF APPLICATIONS IS END OF BUSINESS DAY ON SATURDAY 16TH AUGUST 2025