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Job Overview

CCBRT is on the lookout for a dynamic, proactive, and experienced individual to join its front office team as a Hospital Receptionist. This is a volunteer position and will be governed by CCBRT’s volunteer policies and conditions.

Job Opportunity: Hospital Receptionist (Volunteer Role)

Position Summary: As the first point of contact for patients and visitors, the Receptionist is key to creating a welcoming and efficient environment at CCBRT Hospital. Main duties include:

• Offering clear, accurate information regarding CCBRT services.
• Addressing inquiries and assisting patients and guests promptly.
• Keeping the reception area and waiting lounge tidy and organized.
• Collecting and forwarding patient or visitor feedback to the appropriate department quickly.
• Politely handling inquiries in person, over the phone, and via email.
• Confirming patient appointments on arrival.
• Communicating respectfully and professionally with all clients.
• Complying with all organizational protocols and standards.
• Ensuring the privacy and confidentiality of client information.

Candidate Profile
Ideal applicants should possess the following:

• A Diploma in Customer Service, Office Management, Business Administration, or a closely related field.
• A Secondary School Certificate.
• Minimum of 3 years of relevant experience in customer service, records management, or similar roles.
• Prior experience in a healthcare setting is a strong advantage.
• Strong command of both English and Kiswahili.
• Proficiency in Microsoft Office and general computer use.
• Must be enthusiastic, adaptable, and able to handle multiple tasks efficiently.

Application Instructions
Interested candidates are invited to submit:

• A CV with three referees.
• A cover letter outlining why you are a good fit for the role.

Send applications by email to: recruitment.ccbrt@ccbrt.org
Please quote the reference number: 2025-26 in your application.
Deadline for submissions: September 25, 2025.
Note: The selection process may begin before the closing date, depending on the receipt of suitable applications.

CCBRT is an equal opportunity employer and strongly encourages individuals with disabilities to apply. Please be aware that CCBRT does not charge any fees at any stage of the recruitment process