Call Center Agent serves as the primary point of contact for customers, providing effective and efficient customer service and support.
Call center agent is responsible to addressing inquiries related to customer accounts, loans, digital banking platforms, resolving issues, providing feedback to customers and enhancing customer satisfaction by focusing on ensuring a positive customer experience, improving business operations and driving revenue while ensuring compliance with bank policies and financial regulations.
Core Competencies Required
- Excellent customer service and customer experience management skills.
- Strong communication and sales abilities suited to diverse customer backgrounds.
- Proficiency in Microsoft Office and call Center software tools.
- Smart, neat, and presentable appearance with a professional attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong interpersonal skills to facilitate clear communication between customers, staff, and other departments.
Qualifications
- Bachelor’s degree or diploma in equivalent experience in business, finance, Customer Care or related field preferred.
- Previous experience in a banking or call Center environment is an advantage.
- Strong communication, problem-solving, and multitasking skills.
- Knowledge of commercial or microfinance banking products and digital banking systems.
- Proficiency in CRM and call Center softwares.
How to Apply
Interested in applying for this job?
Interested and suitably qualified individuals should;
Forward their application letter, attaching certified copies of their academic and professional certificates, detailed CV’s with three referees and National ID
All applications should be addressed to;
The Chief Executive Officer,
VisionFund Tanzania Microfinance Bank
P.O. Box 1546, Arusha, TANZANIA.
Submit your application to this e mail application@vftz.co.tz
