On behalf of our client, we are hiring for the above position therefore qualified candidates
around Tanzania a invented.
Job Category: Sales & Marketing.
Zambia job opportunities
Location: Arusha and Dar es Salaam.
Schedule: Full-Time
Position Type: Junior Management
Salary Range: TZS 2,000,000/=
Other Benefits: Health Insurance (NHIF), Monthly airtime and sales calls office transport.
JOB SUMMARY
Handles customer inquiries and acts as the on-property liaison for sales within the pre-defined
peak room parameters for Property Sales. Contracts and closes group business in addition to
conducting site inspections/visit. Verifies business is turned over properly and in a timely
fashion for quality service delivery. Achieves group revenue goals by actively up-selling each
business opportunity to maximize revenue opportunity. Implements the brand’s service strategy
and applicable brand initiatives in all aspects of the sales process and drives customer loyalty
by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience Requirements.
University in Business Administration, Marketing, Hotel and Restaurant Management, or
Online education courses
related major; 2 years’ experience in the sales and marketing or related professional area.
Working with an international brand is an added advantage.
CORE WORK ACTIVITIES
Managing Sales Activities
❖ Handles customer inquiries and acts as the on-property liaison for sales within the pre
defined peak room parameters for Property sales.
❖ Achieves assigned revenue goals by responding to incoming opportunities for the
property that are within the pre-defined peak room parameters.
❖ Understands the overall market (e.g., competitors’ strengths and weaknesses, economic
trends, supply and demand etc.) and knows how to sell against them.
❖ Closes the best opportunities for the property based on market conditions and property
needs.
❖ Uses negotiating skills and creative selling abilities to close on business and negotiate
contracts.
❖ Achieves group revenue goals by actively up-selling each business opportunity to
maximize revenue opportunity.
❖ Partner with the existing sales team to identify new business opportunities and achieve
personal and property revenue goals.
❖ Develops group sales revenue and operation budgets and provides forecasting reports.
❖ Works with the management team to create and implement property sales plan
addressing revenue, customers, and market.
❖ Assists with selling, implementation, and follow-through of Hotel’s sales promotions.❖ Attends pre- and post-convention meetings to understand property needs, obtain
feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and
beverage), service levels, and overall satisfaction.
❖ Provides accurate, complete, and effective turnover to Event Management.
❖ Executes and supports Clients Customer Service Standards and hotel’s Brand
Standards.
❖ Conducts site inspections, as required/when needed.
❖ Monitors same day selling procedures to maximize room revenue and control hotel
occupancy.
❖ Executes and supports the operational aspects of business booked (e.g., generating
proposal, writing contract, customer correspondence).
❖ Participates in and practices daily service basics of the brand
❖ Verifies that the property implements a seamless turnover from sales to operations and
back to sales while consistently delivering high level of service.
❖ Monitors the effective resolution of guest issues that arise as a result of the sales process
by creating mechanisms to channel issues to property leadership and/or other
appropriate stakeholders.
❖ Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
❖ Develops relationship with existing and new customers to enable future bookings
through sales calls, entertainment, FAM trips, trade shows, etc.
❖ Develops relationships within the community to strengthen and expand customer base
for group/catering sales opportunities.
❖ Partners with Event Management and/or Operations in providing a customer experience
that exceeds the customer’s expectations.
❖ Executes exemplary customer service to drive customer satisfaction and loyalty by
assisting the customer and verifying their satisfaction before and during their
program/event.
❖ Implements the brand’s service strategy and applicable brand initiatives in all aspects
of the sales process and drives customer loyalty by delivering service excellence
throughout each customer experience.
❖ Serves the customer by understanding their needs and recommending the appropriate
features and services that best meet their needs and exceed their expectations, while
building a relationship and loyalty to the Brand.
❖ Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business, business issues and
concerns, to offer better business solution both prior to, and during, the program/event.
HOW TO APPLY;
All candidates that meet qualifications are required to share their Updated CV, Cover Letter
and Certificates to application@expertconsultancy.co.tz before 31st August 2025.
Your email subject must ready “Hotel Sales and Marketing Executive”
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