The Program Manager (Clinic Services & HMIS) provides strategic technical leadership and operational oversight across UMATI clinics and SRH programs. The primary objective is to guarantee high-quality, evidence-based clinical service delivery, strict compliance with national/donor standards, and robust data-driven decision-making through advanced Health Management Information Systems (HMIS).

Duties and Responsibilities

1. Project Planning & Technical Quality Assurance

• Provide technical guidance on SRH program implementation aligned with national guidelines.

• Conduct bi-annual quality-of-care assessments across all clinics and establish quality improvement action plans.

• Oversee institutional clinical governance, risk assessment, and adverse event reporting.

• Promote strict adherence to clinical standards, standard operating procedures, and medical protocols.

2. Clinical Leadership & Operations Management

• Supervise daily clinic operations, performance trends, and service delivery standards across project sites.

• Mentor, supervise, and evaluate the performance of Clinic In-Charges (Medical Doctors) and clinical staff.

• Conduct routine supportive supervision visits and lead monthly/quarterly clinical performance and income review meetings.

• Enforce healthcare regulations, accreditation standards, and resolve escalated patient care complaints.

3. Data & Health Information Management (HMIS)

• Ensure accurate and timely clinical data entry into the UMATI DHIS2 platform.

• Analyze complex health indicators to generate actionable data insights for management and donors.

• Formulate comprehensive technical reports, document case studies, and package success stories for knowledge sharing with communications teams.

4. Compliance, Risk & Resource Management

• Monitor clinic performance against strict quarterly targets and ensure value-for-money utilization of resources.

• Review, vet, and approve field activity requests, budgets, and financial retirements.

• Enforce organizational safeguarding policies concerning children and vulnerable adults.

Qualifications and Experience

Education

• Bachelor’s or Master’s degree in Medicine, Nursing, or Public Health (candidates with specific training in Epidemiology or HMIS are highly preferred).

Required Experience

• A minimum of 7 years of progressive experience in clinical service management, public health systems, or monitoring & evaluation (M&E/HMIS).

• Proven background working within NGO or fast-paced healthcare project environments.

• Demonstrated proficiency in health data reporting via DHIS2, advanced Excel, and at least one other statistical analysis software.

• Strong practical understanding of quantitative and qualitative research design and evaluation methodologies.

Key Competencies

• Excellent leadership, team building, and multi-disciplinary people management skills.

• High-level analytical capacity with the ability to translate complex health metrics into actionable clinical strategies.

• Exceptional report writing, presentation, and interpersonal communication skills.

How to Apply

Interested and qualified candidates should follow the two-step application process below:

• Step 1: Submit your application details online through the official UMATI recruitment portal: https://recruitment.umati.or.tz/

• Step 2: Prepare and upload ONE merged PDF file containing:

  • An updated CV

  • A tailored Cover Letter

  • Relevant academic certificates

Important Notices:

Please clearly state the position title in your application text.

Due to the volume of applications, only shortlisted candidates will be contacted.

UMATI is an equal opportunity employer. Qualified women and individuals living with disabilities are strongly encouraged to apply.